Governo eletrônico e transformação digital na administração pública municipal: a experiência da vigilância sanitária de Uberlândia - MG

Abstract

The advancement of Information and Communication Technologies (ICTs) has made the need for innovation in Municipal Public Administration more evident. Electronic Government aims to modernize public administration and improve service delivery to the public through electronic means, undergoing a "digital transformation." This study sought to address the structure of scientific production on Electronic Government in Municipal Management and analyze the implementation of the Electronic Sanitary License system in the municipality of Uberlândia-MG. Initially, a bibliometric study was conducted on the Spell and Scopus databases regarding Electronic Government in Municipal Public Administration, revealing a theoretical gap in studies on Electronic Government, with only 2.6% and 4.5% of works in the Spell and Scopus databases, respectively, focusing on municipal issues. Subsequently, a qualitative case study was conducted, investigating the systems for issuing the Sanitary License electronically in the municipality of Uberlândia-MG, namely, the Online Sanitary License and the Online Protocol. A brief history of Sanitary Surveillance actions in Brazil was presented, including the issuance of the Sanitary License. The implementation of systems for electronic document release occurred due to updates in the Municipal Health Code in 2019 and was catalyzed by the Covid-19 pandemic. It was observed that there was a successful transition to the electronic issuance of sanitary licenses, with the process fully digitized, complying with current legislation, with adaptations based on sanitary risk classifications and an increase in the document's validity, bringing benefits to entrepreneurs. As a technological product, a detailed manual for requesting licensing through the developed systems is presented. The research contributes to the literature by highlighting the scarcity of studies addressing the topic of Electronic Government with an emphasis on Municipalities. The work suggests future investigations into other Electronic Government systems or practices in different municipalities.